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- To learn the practical skills, strategies and techniques necessary for competent mediation practice
- To understand the necessary theoretical foundations of the mediation process
- To appreciate the ethical issues and policy considerations of professional mediation practice in the public and private sector
- To review and/or learn communications theory and skills, conflict management theory and skills, and negotiation theory and skills
- To review and/or learn the legal information, business and financial considerations relevant to mediation practice
- To review the substantive information and issues relevant to the particular conflict context
- To consider the concept of justice and place of mediation in the legal system
- To establish and market a successful mediation practice
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